How we work on a typical legal case
You get in touch
If you phone, a qualified solicitor will usually be able to talk to you there and then. Otherwise, we will give you a call back as soon as possible, usually on the same day.
We will discuss the issue on a phone call to see whether and how we can help you. This will not take long. Although there is no obligation on your part to employ our services, we are not permitted give legal advice until you become a client.
After the initial chat, we will let you know whether you would benefit from a consultation with us as a client. We will also give you an indication of what the costs of the consultation are likely to be.
The next step is for us to send you our client care documents. These will confirm our charges in writing and explain how we will work with you.
Once you agree to our client care documents, we will start work. This usually involves a review of your documents and an initial meeting with you to give you legal advice and practical guidance about next steps.
The best outcome for you
As your case progresses, we will keep you informed of any unexpected changes so that there are no surprises on fees.
In most cases our service exceeds our client’s expectations. We are confident that you won’t have any complaints, but if you do, you can rest assured that we will deal with it promptly and you also have redress through the Legal Ombudsman, because we are regulated by the Solicitors Regulation Authority.